Privacy Policy
This Privacy Policy explains how Let’s Go Casino (the “Casino,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information from visitors and players of the website at letsgo-casinos.ca (the “Site”). This page sets out your rights regarding your data and the choices available to you. By using the Site, you consent to the practices described in this policy. Please read this document carefully.
Information We Collect
We collect information that you provide directly to us when you create an account, make a deposit or withdrawal, contact our support team, or participate in promotions. This includes personal identifiers such as your full name, email address, date of birth, residential address, telephone number, and payment method details (including cryptocurrency wallet addresses when applicable). We also collect information automatically when you visit the Site, such as your IP address, browser type, device operating system, referring URLs, and pages visited.
How We Use Your Information
We use your personal information primarily to operate the Casino and fulfil our contractual obligations to you. This includes processing your deposits and withdrawals, verifying your identity (KYC) and age (18+ or 19+ depending on province), enforcing responsible gaming limits, and providing customer support. We may also use your information to comply with legal and regulatory requirements, including anti-money laundering (AML) obligations, and to improve the Site and our services. We do not use your data for marketing purposes unless you have given your explicit consent.
Cookies and Tracking Technologies
The Site uses cookies and similar tracking technologies to enhance your experience and analyse usage patterns. Cookies are small text files stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies. These technologies allow us to remember your preferences, maintain your login session, and gather aggregate analytics about Site traffic. You can control cookies through your browser settings, but disabling them may affect Site functionality. For more details, please see our Cookie Policy — a separate document available on the Site.
Third-Party Service Providers
We share your personal information with trusted third-party service providers who help us operate the Casino, including payment processors, identity verification services, customer support platforms, and hosting providers. These parties are contractually bound to use your data only as necessary to provide their services to us and are required to maintain appropriate security measures. We do not sell your personal information to third parties for their own marketing purposes. We may also disclose information if required by law or to protect the rights, property, or safety of the Casino, our players, or others.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. After account closure, we may retain certain data for a period required by applicable law, such as for AML record-keeping (typically five years). Once retention periods expire, your personal information will be securely deleted or anonymised.
Your Rights Regarding Your Data
You have the right to access, correct, or delete the personal information we hold about you, subject to certain legal exceptions. You may also have the right to restrict or object to processing, and to request data portability. To exercise any of these rights, please contact our support team (available 24/7 via live chat or email). We will respond to your request within a reasonable timeframe as required by applicable privacy law. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.
Security of Your Information
We take the security of your personal information seriously. We implement industry-standard technical and organisational measures, including 256-bit SSL encryption on data transmissions, two-factor authentication (2FA) for account access, firewalls, fraud monitoring, and KYC/AML procedures. While no system is completely secure, we strive to protect your data against unauthorised access, alteration, disclosure, or destruction. You play an important role by keeping your login credentials confidential and enabling 2FA on your account.
| Data Category | Examples | Purpose for Collection |
|---|---|---|
| Identity Data | Full name, date of birth, address, phone number | Account creation, age verification, KYC compliance, responsible gaming enforcement |
| Financial Data | Debit/credit card numbers, cryptocurrency wallet addresses, e-wallet details | Processing deposits and withdrawals, AML checks, transaction history |
| Technical Data | IP address, browser type, device OS, cookies | Site analytics, fraud prevention, session maintenance |
| Usage Data | Pages visited, time on site, game play history | Service improvement, responsible gaming checks, bonus eligibility |
Children’s Privacy
The Casino is intended for adults only. We do not knowingly collect personal information from anyone under the minimum legal gambling age in Canada (18 or 19, depending on the province). If we become aware that a minor has provided us with personal data, we will take steps to delete such information. Residents of Ontario who are subject to the province’s iGaming regime are not eligible to play on this Site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The current version will always be posted on this page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our 24/7 support team via live chat or email. Our customer support representatives are available in English and Canadian French. We are committed to addressing your privacy inquiries promptly.
Responsible Gaming and Your Data
Protecting players is a core value of Let’s Go Casino. We collect certain personal data (such as deposit and loss amounts, session times, and self-exclusion history) specifically for responsible gaming purposes. This data is used to enforce the limits you set and to identify potential problem gambling activity. We also work with responsible-gambling organisations (links available in the Responsible Gaming section of our website) that may receive anonymised data for research and support purposes. Age verification is a critical part of our data collection — we ensure all players meet the legal minimum age (18+ or 19+ depending on province). Your personal data will never be used to encourage excessive play.
This Privacy Policy is part of the Terms & Conditions of Let’s Go Casino. By playing on our Site, you acknowledge that you have read and understood this policy.